Now you can Find Anything with the Builders Product Finder Tool
Builders launches Product Finder tool for impossible-to-find items, even if it doesn’t stock them.
24/01/2023
In an effort to assist customers in their hunt
for those hard-to-find items, Builders, the
leading home improvement, DIY, and building
materials retailer, has launched a new online
tool called Product Finder.
This new
solution utilises a dedicated team of Builders
Sales Specialists to locate and source niche
décor and outdoor products, a tool, storage
solutions, or fittings, and this includes any
item that was seen online or items perused in
local publications - even if it is seen in an
online or printed publication or found overseas.
And the surprising news is that this platform
can even be used to source items that a retailer
no longer stocks.
“There has been a
dramatic increase in our customers getting
online for solutions to many of their DIY, home
improvement or home repair dilemmas and Builders
have the philosophy of “we will find it for you”
even though there was not a dedicated
way to ensure that we do deliver on these
requests or any way to track requests and follow
up on the leads. With this unique Product Finder Tool
we are now able deliver a unique service to our
customers”, says Nicole le Roux,
Senior Manager Digital Sales.
However, as
exciting as taking on a new project can be,
struggling to find the right power tool, paint
colour, or exotic door handle can quickly dampen
things, especially in the age when everything
should be accessible online.
Once the
dedicated team receives orders uploaded onto the track and trace
system they have options to work with and can either source requests
via Builders' vendors or source products from
external vendors if the retailer doesn't stock
that specific item.
Builders, the leading home improvement, DIY, and building materials retailer, has launched a new online tool called Product Finder.
Statista released a
report that took a detailed look at how South
African's interact with mobile internet and how
this is likely to grow in the future. The report
reveals that 78.6 percent of our local
population used a
mobile device for access to the internet. This
result is projected to increase by up to 90 percent
towards the end of 2026 and this is indicative
of the massive potential for digital ecommerce
solutions.
“The new digitised track and
trace system merges this convenience of
ecommerce that our customers have grown to love
with the Builders’ commitment to going the extra
mile to provide the most valuable shopping
experience possible. As a result, we can help
even more of our loyal customers find whatever
they’re looking for, no matter how niche it is”,
says Trevor Perumal, VP Commercial.
With a guarantee to customers of complete
transparency,
Builders will offer a service where each
customer receives a reference number so that
they are able to track the result of the product
search
from initialisation to the finalisation of their
request.
Builders says the new tool will also help the retailer determine which products to include in its in-store range based on search trends and that it will continuously monitor the platform and scale its team to ensure it can keep up with the demand.
Builders launches Product Finder tool for impossible-to-find items, even if it doesn’t stock them.
To access the platform, customers need to:
- Navigate to the Product Finder tool on the Builders website
- Leave their contact details so they can describe the product they’re looking for over the phone or manually input the product details or upload a picture online
- Confirm the order description they’ll receive from the Sales Specialist
- Accept or reject the quote, which includes a picture of the sourced item
- Check out and proceed to payment if they’re happy with their product
Builders says the new tool will also help the retailer determine which products to include in its in-store range based on search trends and that it will continuously monitor the platform and scale its team to ensure it can keep up with the demand.
Why Choose Builders?
Builders is
your destination for any solution you need to
create the world you want; you can browse, shop,
find a store, learn about DIY projects. We
promise that whatever you want or need to live
better, we provide a solution to help you get it
done. Whether you’re a DIY enthusiast, a
homeowner, a small business or a large
contractor, Builders has all your needs covered,
and more! For more information go to
https://www.builders.co.za/.